Terms & Cond.

General Terms and Conditions

in regard to the www.indivinum.hu website.

Please read this document carefully before using our services or finalizing your order.

Please note that by finalizing your order you automatically agree to the General Terms and Conditions.

This document provides the opportunity for the Data Controller/Seller to bring forward all relevant information regarding the shopping process of its products on the website.

Should you have any question regarding the operation of the webshop, the process of order or delivery, please do not hesitate to contact us at our contact information specified below.

This GTC is in force as of 9 December 2019 until revoked. Indivinum Ltd. holds the right to make amendments unilaterally, which come in force upon being published on its website.


Indivinum Ltd.

  • Registered office: H-7695 Mecseknádasd, Rékavölgyi utca 17.
  • Company registration number: 02-09-070373
  • The company is registered by: Regional Court of Appeal Pécs
  • Tax number: 13595159-2-02
  • Email: info@indivinum.hu
  • Telephone: +36 72 463 618
  • Representative: János Miklós Hetényi Managing Director, email: info@indivinum.hu, telephone: + 36 72 463 618
  • Bank account number: 71800264-16189186

Data Processor/Webhost

  • Company name: 2-PIXELS Bt.
  • Registered office: H-7625 Pécs, Vilmos u. 26/2.
  • Tax number: 20963363-2-02
    email: info@2pixels.hu, Mobile: +36703691391,
    Representative: Dávid Koltai, email: koltai.david@2pixels.hu Mobile: +36 70 369 1391

Relevant legislation

The issues not regulated in these GTC shall be governed and shall be constructed in accordance with Hungarian law, including in particular the relevant provision of:

  • Act V of 2013 on the Civil Code
  • Act CLV of 1997 on consumer protection law
  • Act LXXVI of 1997 on Copyright Act
  • Act CXX of 2011 on International Self-Determination and Freedom of Information (hereinafter: Privacy Act)
  • Act CVIII of 2001 on certain issues of electronic commerce activities and information society services
  • Government Decree no. 45/2014 (II.26.) on the detailed rules governing contracts between consumers and companies
  • Decree No. 2016/679 of the European Parliament and of the Council (27 April 2016) on the protection of personal data of legal entities, and the free flow of this data regulated by Directive 95/46/EK on repeal (General Data Protection Regulation, GDPR)
  • Decree No. 19/2014 (IV.29.) NGM on the detailed rules governing warranty instructions for contracts between consumers and companies



During registration, the following information shall be provided:

  • name
  • account name
  • password
  • e-mail address

During purchase, the following information shall be provided:

    • name
    • address (delivery and invoicing)
    • phone number


The customer acknowledges that real data must be provided during registration.
After registration login is possible using e-mail address and chosen password.
Alcoholic drinks can only be sold to people over 18 years of age. At delivery, the identification of the customer is monitored.

Purchase in the webshop is possible by placing online order and home delivery or the purchased products can be personally collected, this GTC provide detailed information about the process.
By placing an order or registering on the website, the user claims to have understood and accepted terms set in this GTC as well as the Data Protection policy submitted on tis website.
After the user has placed the order and it was confirmed, a contract is automatically made between the parties.
The seller claims no responsibility for incorrectly provided information by the customer and thus the delay in delivery.
The seller takes no responsibility if the customer forgets the password or it is shared with unauthorized people, beyond the control of the seller.

Process of purchase

  1. Product pricing

The INDIVINUM LTD. hereby informs the customers that the displayed prices are to be understood in HUF and they contain the regulated amount of VAT, however, they do not contain the price of shipping.
The INDIVINUM LTD. hereby informs its foreign customers that during the purchase Hungarian VAT is levied.

For the purchased products extra packaging carton can be bought at a 1200 HUF/12 bottles price. In case the customer does not wish to buy a safety packaging carton, the seller does not take responsibility for the damage caused by the delivery company.
In case of a mistake or deficiency of products or prices in the webshop, the seller holds the rights to make corrections. Should the seller recognize the mistake, the customer will be informed of the corrected information at the earliest convenience. After receiving the updated information, the customer can make a final confirmation or cancel the contract.


In case a discount price is displayed, the customer shall be well informed of the circumstances and the time frame applied.

Mistaken price

In case of a mistakenly displayed price – in particular, the obviously wrong price e.g. it significantly differs from the publicly known, generally accepted or estimated price of the product, or the price is 0 HUF or 1 HUF, the seller is not obliged to deliver the product at the wrong price but may offer delivery for the accurate price, in aware of the this the customer my withdraw their interest to purchase.

In case of a wrong price there is such a gross disparity between the actual and displayed price of the product which an average consumer is expected to immediately recognise.

Pursuant to Act V of 2013 on the Civil Code of Hungary (‘Civil Code’), contracts are concluded upon the mutual and congruent expression of the parties’ intent. If the parties cannot reach an agreement as to the contractual conditions i.e. there is no mutual and congruent expression of the parties’ intent, the contract will not be validly concluded and will not give rise to any rights and obligations. Accordingly, the order confirmed at a wrong/inaccurate price shall be deemed null and void.

  1. The display of products
  • The customer can view the information of the products by clicking on the selected product. Detailed information and product specifications can be found by clicking on the selected item.
  • The displayed pictures are only illustration, the real product may differ. The seller takes no responsibility over the difference in appearance of the product on the picture and in real life.
  1. Selection of products
  • The selection of the quantity of a product is achieved by clicking on the ‘Cart’.
  • By clicking on the ‘cart’ option you may see the previously selected items that had been placed in the cart, as well as the final amount of the bill. The customer has the option to check the quantity of the ordered products as well as its price.
  • During the process of purchase the customer may alter the number of products placed in the cart. The customer may modify the previously, electronically submitted information, mistakes, and typos.
  • The final sum of the order can be altered by adding or removing items from the cart.
  • At the final step of the purchase the customer may add comments to the purchase.
  • In case the customer should have any comment in connection with the delivery, it must be indicated in the comment section at this step.
  1. Cancellation of order
  • Modification of order is possible until delivery.
  • In this case please call the +36 20 222 8481 phone number,
  • or send us an email at rendeles@hetenyipince.hu e-mail address
  • In the subject line please add the order number indicated in the confirmation email of the purchase. The above-mentioned phone number can be called without any additional charge.
  1. Payment
  • If the customer is satisfied with the quantity of products placed in the card, checked the final amount and decided to proceed with the purchase, then customer must click on ‘Proceed to checkout’.

After clicking on the ‘Proceed to checkout’, the customer accepts that this step brings upon debt obligation.

Before completing the purchase, customers have the possibility to return to previous steps to make amendments.

The final amount to be paid detailed in the order summary and confirmation email contains all necessary payments.

The purchased products make the property of the seller until the total purchase price has been paid, according to Article 6 Section 216 on the Civil Code.

To place the order, the customer must provide delivery and invoicing address also has to choose delivery and payment method of the following options:

Payment methods

Bank account number of INDIVINUM Ltd.: 71800264-16189186

Payment via collect on delivery (COD): In case the purchase products are shipped with courier company, the customer has the possibility to pay the total price of the ordered products to the courier partner in cash.

Bank transfer: The total price of the ordered products can be transferred to the bank account indicated in the order confirmation email within …. days. After the transferred amount is present in the seller’s bank account, the customer may collect the purchased products using the selected pickup method.

The purchase price is regarded as settled if the amount arrives at the bank account of the seller. Otherwise, the seller holds the rights to refuse to deliver the products.

Payment at Pick Pack Point: The customer has the possibility to pick up the purchased products and pay for them in Pécs: Bázis Art Kemikál Ltd., registered office: H-7632 Pécs Tüskésréti út 5.) during opening hours of the store. At the time of the pickup, at the confirmation of purchase the latest the seller must be notified.

  1. The processing of orders

The processing of orders occurs within 3 days.

Our helpdesk electronically confirms when the order will be delivered.

In case the confirmation of order is not received within 48 hours the latest, the customer may withdraw its interest of order.

The order and its confirmation are regarded received if they are accessible to the seller or the customer. The INDIVINUM Ltd. does not take responsibility for any typos or mistakes in the data =e.g. wrong email address given at registration or delivery failure of email due to insufficient storage space of inbox) and thus the misplacement or delay of confirmation.

The contract goes into effect when the confirmation email becomes accessible by the customer in the mailbox.

According to the purchase contract the seller is obliged to transfer of ownership, and the customer is obliged to clear the debt of purchase.

The order is regarded as a written contract, a webshop records the order, which is accessible to the costumer after registration.

  1. Payment deadline

In Hungary the deadline is 5 working days.

The general deadline of order processing is 30 days as of the reception of confirmation email. This delivery deadline is regarded as information, in case of change the customer shall be informed via email.

Home delivery using courier service

Products purchased within Hungary are delivered 5 days after the placement of order. The delivery is confirmed via email.

The packages are delivered on weekdays between 8 a.m. and 5 p.m.

Prices of delivery (the prices are indicated as pross, they contain VAT):

Delivery in Hungary: (1 carton = 6 bottles)

1 carton = 12 000 HUF –> 3 500 HUF

2-3 carton = 12 000 HUF – 36 000 HUF –> 3 000 HUF

4-5 carton = 36 000 HUF – 60 000 HUF –> 2 800 HUF

If the purchased products’ value exceeds 60 000 HUF: Free

The invoice issued of the purchased products is included in the delivered package.

Complaints about delivery

The customer must inspect the package at delivery while the courier is still present. In case of any damage to the packaging or the products, protocol must be taken. The customer is not obliged to accept any damaged products.

Follow-up protocol, or complaint without protocol is not accepted by the INDIVINUM Ltd.

In case of faulty or damaged goods, the customer must contact the seller, provide photo documentation and at previously discussed appointment the goods will be replaced or substituted at the seller’s cost.

If the customer wishes to cancel the order due to faulty or damaged goods at delivery, the contractual amount shall be returned to the customer within 5 days, if the customer does not request additional carton packaging the seller does not take responsibility and is not obliged to return the money.

Please note that transfer of products is online possible if the total price has been paid. the INDIVINUM Ltd. holds the rights to withhold products until the total price has been paid.

Delivery to address outside Hungary

INDIVINUM Ltd. offers the same delivery options as to customers purchasing in Hungary.

In case of special circumstances or requirements can be requested in writing, and the delivery must be handled at the customer’s cost.


Please note that INDIVINUM Ltd. holds the rights to modify any feature of display and content of this website without previous notification of the user.

INDIVINUM Ltd. also holds the rights to cancel the website and delete all user registrations.

In the unlikely event INDIVINUM Ltd will inform users about it.

INDIVINUM Ltd provides services on the website throughout 365 days in the year, 24 hours a day except for the following reasons:

  • temporary maintenance work
  • vis major: pause in services due to unseen circumstances for reasons beyond the control of: INDIVINM Ltd. e.g. war, civil war, natural disaster, unforeseen political even or government decree
  • unauthorized access by third party and placement of programs on the website that prevent its proper function

The website makes the possession of INDIVINUM Ltd., usage of its content in any format e.g.: logo, brand sign, program codes and graphic design is only allowed upon previous approval by INDIVINUM Ltd. The company is protected by the Act LXXVI of 1999 on Copyright Act in regard to all the information and data displayed on the website. Publicity or copying of any part of the data set is strictly forbidden without the previous approval of INDIVINUM Ltd.

Any application, software, documentation, source, object code, graphic design, text and other materials including domain name, logo are protected under the Act LXXVI. of 1999 on Copyright Act. These are in the exclusive possession of INDIVINUM Ltd. and is entitled to rights of assets. Any publication, distribution or usage is strictly prohibited without the previous written approval of INDIVINUM Ltd.

The user cannot participate, act or be in the audience of any activity aiming at the violation or damaging the right of the intellectual product of INDIVINUM Ltd. or gaining access to any parts of the website.

Any activity of copying, translating, modifying, altering, decoding of sources, hacking or downloading of any rights about products published on the website, new software, system version or result – including any improvement or update – make the complete possession of INDIVINUM Ltd. thus these activities are strictly prohibited without permission granted by the INDIVINUM Ltd.

INDIVINUM Ltd takes no responsibility in the accuracy and truthfulness of any information given on the website during registration, as well as any third party incidents or adverse consequences.

INDIVINUM Ltd. takes no responsibility to any damage or consequences which are the results of indiscretion of the user in regards to password protection.

Furthermore, INDIVINUM Ltd. holds no responsibility to any damage or adverse circumstances affecting the user, any delay or problem outside the scope of the seller (e.g. vis major).

The user is obliged to inform INDIVINUM Ltd. in case of experiencing any malfunction of the website as well as to provide all necessary information about the circumstances of the case at hand.

INDIVINUM Ltd. takes not responsibility for the damages caused by external viruses or bugs caused in the computer of the user by a third party.

Notice of the contract between the seller and the user as customer, as absentees.

  • Name of seller: INDIVINUM Kft.
  • Registered office: H-7695 Mecseknádasd, Rékavölgyi utca 17.
  • Company registration number:  02-09-070373
  • The company is registered by: Regional Court of Appeal Pécs
  • Tax number: 13595159-2-02
  • Email: info@indivinum.hu
  • Telephone: +36 72 463 618
  • Representative: János Miklós Hetényi Managing Director, email: info@indivinum.hu, telephone: + 36 72 463 618

A teljesítés feltételeiről, így különösen a fizetésről és a teljesítési határidőről, valamint az INDIVINUM Kft. panaszkezelési módjáról:

Conditions of performance, specifically the payment and performance deadline and complaint methods applied by INDIVINUM Ltd.:

Practice of the rights of cancellation by the customer:

According to the Government Decree no.45/2014 (II.26.) on the detailed rules of contracts concluded between consumers and business operations (hereinafter: Government Decree) Section 20 states that the user as consumer may terminate without assigning any reason within 14 days, holds the rights to terminate in regards to the contractual amount and services.

Rights of the consumer for termination or cancellation

  • a) in case of purchase product contract
  • aa) the products,
  • ab) in case of multiple product purchases, if certain products are issued at different times, the items issued the latest
  • ac) in case of multiple items or pieces of products, the latest item or piece
  • ad) in case the products shall be provided throughout a given period of time, the first service

Date of transfer by the consumer or the assigned third party – other than the courier partner;

  • b) in case of a service contract, within 14 days of the date of contracting

The above mentioned to not take notice of the right of the consumer to cancel or terminate the order any time between the date of contracting and the date of delivery.

If the consumer made an offer to a contract, the consumer holds the right to withdraw the offer until the date of contracting, therefore cancelling the obligation of contracting.

The user as consumer may practice its rights to cancellation or termination according to the Government Decree Appendix 2., in a statement or official letter which is attached to this GTC. This letter must be submitted to INDIVINUM Ltd. via post or electronic mailbox. The termination or cancellation is rightful if the mail is posted or sent within the earlier mentioned timeframe. The user is obliged to provide proof that the cancellation or termination is according to the rules regulated within this policy.

If the consumer decides to terminate INDIVINUM Ltd. in timely manner, but within 14 days the latest of the reception of cancellation notice, the seller is obliged to return the total amount of paid sum including all extra services added to the product prices.

In case of cancellation or termination the INDIVINUM Ltd returns the paid amount using the same method the payment was processed. After agreement with the customer, other payment methods may be used, but the seller cannot be burdened with extra costs.

If the consumer chooses a different delivery method of the delivery methods offered by the seller, INDIVINUM Ltd. is not obliged to return the thus caused extra costs.

If the consumer decides to terminate, the products must be returned immediately but not later than 14 days after cancellation. The items must be returned to the INDIVINUM Ltd or to an authorized person by the company, unless the company agreed to transport the items. The return is regarded as handled on time, if the goods are posted before the deadline.

The consumer is only obliged to pay the delivery cost of the products, unless INDIVINUM Ltd. agreed to pay the costs.

INDIVINUM Ltd. holds the rights to withhold the amount paid until the products are returned or received proof the mailing of products; whichever occurs first.

INDIVINUM Ltd. will return the amount paid using the same payment method as processed. In case of agreement the amount can be returned using different method, but the seller cannot be burdened with extra costs. Mistake in the information provided by the customer regarding bank account number or postal address and the therefore caused delay is beyond the control of INDIVINUM Ltd.

The customer is not entitled to cancellation or termination in the following cases:

  • perishable or products with short deadline warranty;
  • sealed packed products that for health of hygienic safety reasons cannot be returned after opening;
  • the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which only takes place after thirty days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader;

Information on warranty for material defects, product warranty and warranty

  1. Warranty for material defect

In what cases may the user exercise his or her rights of warranty for material defects?

In case of defective performance by the Service Provider, the user may enforce their claims based on warranty for material defects against INDIVINUM Ltd. pursuant to the provisions of the Civil Code.

What rights is the user entitled to exercise on basis of their warranty claim for material defects?

The user shall have the option to choose from the following claims based on warranty claim for material defects: they may claim either repair or replacement, unless compliance with the chosen warranty right is impossible or it results in disproportionate expenses on the part of the company as compared to the alternative remedy. If the user did not, or had no grounds to, request repair or replacement, the user may ask for a commensurate reduction in the consideration, repair the defect themselves or have it repaired at the contractor’s expense, or – as a last resort – they may withdraw from the contract.

The user may switch from the selected right of warranty for material defects to another, however, the cost of switch-over shall be covered by the user unless it was made necessary by the company’s conduct or for other justified reasons.

What is the deadline for exercising the user’s claims under warranty for material defects?

The user shall be required to inform INDIVINUM Ltd. of any defect without delay after noticing it, but at the latest within two months from the detection thereof. Nevertheless, please be aware that your right to enforce your claim under warranty for material defects shall expire after a limitation period of two years, calculated from the performance of the contract.

Against whom may the claim under warranty for material defects be enforced?

The user may enforce their claims under warranty for material defects against INDIVINUM Ltd.

What other conditions are there to the enforcement of rights of warranty for material defects?

If the user enforces their claim under warranty for material defects within six months from the date of performance, it shall not be conditioned upon anything but the communication of the defect, provided that the user proves that the product or service was provided by INDIVINUM Ltd. After six months from the date of performance, however, it is the user who must prove that the defect detected by the user had already existed at the moment of performance.

  1. Product Warranty

In what cases may the user exercise their product warranty rights?

In case of product deficiency, the user may choose among options stated in pint 1.

What rights is the user entitled to exercise on basis of their product warranty claim?

As product warranty claim, the user may only request repair or replacement of the defective product.

In what cases shall the product be deemed defective?

A product is defective if it does not comply with the quality requirements applicable at the time of placing the product on the market, or if it does not have the characteristics indicated in the description provided by the manufacturer.

What is the deadline for exercising the user’s product warranty claims?

The user may enforce their product warranty claim within two years from the date when the product was placed on the market by the manufacturer. Upon expiry of this deadline the user shall forfeit this right.

Against whom and under what other conditions can product warranty claims be enforced?

Product warranty claims can only be enforced against the manufacturer or distributor of the movable property. In case of enforcing a product warranty claim, the defect of the product shall be proven by the user.

In what cases shall the manufacturer (distributor) be relieved of its product warranty liability?

The manufacturer (distributor) shall only be relieved of its product warranty liability for the following reasons:

  • the product was not produced or distributed within the framework of its regular business activities, or
  • at the time the product was placed on the market the defect could not have been discovered according to the current state of scientific and technological achievements, or
  • the defect in the product was caused by the application of a statutory or regulatory provision.

In order to be relieved of liability, it is enough for the manufacturer (distributor) to prove one reason.

Please be informed that you may not enforce a claim under warranty for material defects and product warranty claim at once, in parallel, based on the same defect. However, if your product warranty claim is enforced successfully, you may enforce your claim under warranty for material defects concerning the replaced product or the repaired part, against the manufacturer.

  1. Warranty

Due to the products’ attributes the seller does not warranty.

Information on questions regarding users

Charges and remuneration according to service contract:

User registration on the website is free of charge, the user is not obliged to pay any extra fee or charge. The user is only obliged to pay for the purchased products and the delivery fee.

Charges for the tool connecting absentees for the purposes of contracting:


Is there code of conduct available for dishonourable practice of commerce or true copy of the disciplinary code of conduct?

No, such code of conduct does not exist, therefore true copy cannot be requested.

In case of a fixed term contract the term of contract, in case of an open-ended contract the terms of termination of contract:

Information regarding this question – if relevant to the purchased products or service – can be found in this GTC and on the website.

In case of fixed term contract being modified to become an open-ended contract, the terms of the modification and the terms of termination of such open-ended contract:

No such case

Shortest term of consumer obligation contract:

The consumer has the right to delete its registration at any point. Any information regarding the shortest term of the consumer obligation contract can be found in this GTC or on the website.

Security deposit requested by the service provider or any financial security and their terms:

No such case

Information about the processing of digital data set and electric security measures:

Servers and other computers operated by INDIVINUM Ltd. (not including the infrastructure beyond the control of INDIVINUM Ltd.), the company takes all the necessary measures for securing the quality and protection of tools. INDIVINUM Ltd. also takes responsibility and makes the necessary steps to protect and store all tools in which data sets are stored.

Software and hardware compatibility regarding data content to the best and sensible ability of the service provider:

The website functions in all widely used and accepted browsers and operation systems, it can also be displayed on mobile or tablet devices.

Accessibility and procedure of complaints and arguments,

Please be noted of the following information regarding consumer complaints handling by INDIVINUM Ltd.:

The consumer has the rights to make an official complaint about the activities or products at the following contact details:

  • Registered office: H-7695 Mecseknádasd, Rékavölgyi utca 17.
  • Email: info@indivinum.hu
  • Mobile: +36 72 463 618

The consumer firstly may make a written complaint to INDIVINUM Ltd., to which the company will respond and act to prevent unlawful or damaging activities to the best of its abilities.

Please be noted that official, written complaints about the webshop’s activities or products can be submitted either by post or my email

In case of an oral complaint, INDIVINUM Ltd. will take the necessary steps to resolve the issue to the best of its abilities. If the consumer does not agree to the handling of the complaint, or the immediate inspection of the problem is not possible, INDIVINUM Ltd. will make an official protocol in two copies about the complaint and its proposed resolution at a timely manner.

  1. a) In case of a personal, oral complaint issued directly to the seller, the copy of the protocol will be handed over the consumer on spot.
  2. b) In case of an oral complaint issued over the phone, the inspected case and its protocol will be sent to the consumer within 30 days.

In other cases of written complaint issued, the seller shall take necessary steps to act according to the handling of written complaints.


The copy of the reply letter as well the protocol issued of the complaint will be stored by INDIVINUM Ltd. for 5 years and shall be presented if requested by official authorities.

If the complaint is received via email or post, the complaint shall be responded to replied within 30 days, which will be sent to the consumer.

If INDIVINUM Ltd. does not agree with the complaint or does not find the claim founded, the reasoning will be included in the response which will be sent to the consumer and thus the consumer will be informed of other official ways of handling the complaint.

The consumer and INDIVINUM Ltd shall attempt amicable settlement of legal disputes. If the conversations are not resultful, according to regulations and GTC the consumer has the right to turn to an arbitration board.

The arbitration board to turn to in regard to the registered office of INDIVINUM Ltd. and its contact information:

  • Arbitration Board of Baranya County
  • Address: H-7625 Pécs, Majorossy Imre utca 36.
  • Telephone number: +72 507 154
  • Email address info@baranyabekeltetes.hu

The following legal disputes make the competence of the arbitration board: out-of-court settlement of disputes in regard to product quality, safety, lawful activity, quality of service, contracting between parties and disputes about its performance (hereinafter: legal disputes): attempt to create an agreement between the parties in order to resolve the consumer dispute, and, if it is of no avail, to make a decision in the case to ensure the simple, fast, efficient and cost effective enforcement of consumers’ rights. At the consumer’s or the seller’s request, the arbitration board shall provide advice regarding the rights and obligations of the consumer. The condition of the launching of the case at the arbitration board is that the consumer and the seller make a direct attempt to resolve the legal dispute. The arbitration board shall make a case at the request of the consumer. This request must be submitted to the chairman of the arbitration board in writing.

More information about the arbitration board can be found in the following link: www.bekeltetes.hu

More information regarding the regionally assigned arbitration board can be found in the following link.

For the purposes of settlement of legal disputes INDIVINUM Ltd. enlists the services of the arbitration board.

Besides the arbitration board, the consumer may turn to the following alternatives:

Complaint at the consumer protection authority:

  • National Consumer Protection Authority
  • Address: H-1088 Budapest, József krt. 6.
  • Postal address: H-1428 Budapest, PF: 20.
  • Main phone number: +36 1 459 4800
  • Fax number: +36 1 210 4677

The consumer may turn to the consumer protection authority with any problem regarding consumer protection. The consumer protection authority may inspect the business’s economic activities at request or authority proceeding. The individual case of a consumer is handled by the arbitration board, which means the consumer protection authority will inspect the consumer’s case submitted at the arbitration board.

In the absence of the first instance consumer protection authority regulations, the township takes charge. Contact information of the township offices: https://jarasinfo.gov.hu/

Court procedure:

The consumer has the right to demand exercises of rights before the court according to Act V of 2013 on the Civil Code or Act CXXX of 2016 on the Code of Civil Procedure.

The protection of personal data, the rights and obligations of the parties laid in this GTC and Data Protection Policy are regulated by Decree No. 679/2016 EU (General Data Protection Regulation).

Regarding international purchase, this GTC may apply. The language of communication is mainly Hungarian. In case of a complaint issued by foreign customers, regulations stated in this GTC will take effect.

Submission of complaint by the consumer is also possible through the European Online Dispute Resolution platform.

Using the platform, the consumer may submit a complaint directly to an authorized board of dispute settlement.

Online Dispute Resolution platform is operated by the European Commission, with the purpose of providing a quality resolution to dispute settlement and therefore making online purchase safer and fair.

The Online Dispute Resolution is not connection with any trader. The platform is accessible in all official languages of the European union as well as in Icelandic and Norwegian.

The dispute resolution boards are impartial organizations/persons. Their purpose is to provide aid to consumers and traders to settle their disagreements outside court. The settlement of disputes outside court is a cheaper and faster way of settlement.

The usage of the Online Dispute Resolution platform is easy. Users may request help throughout the process. The platform can provide translations to all official EU languages, it also works with automatic deadlines.

Its main advantage is that the consumer may request help for no or minimal fee, the traders may avoid year-long court procedures and keep the good connection with their customers.

To use the services offered by the Online Dispute Resolution platform, registration is required in the system of the European Committee. After login, the complaint can be submitted through the website in case the settlement of the dispute was not successful.


Closing conditions:

By using the services offered on the website, the user represents that they have read and accepted the terms and conditions laid down in the GTC as well as the Data Protection Policy and give their consent to the processing of their data.

Please be noted that INDIVINUM Ltd. holds the right to store invoicing data after the purpose of data processing has expired according to Act C of 2000 on Accounting.

INDIVINUM Ltd. takes all necessary measure to protect personal data.

In case any part of this GTS is declared void, it does not mean the GTC as a whole is declared void.

INDIVINUM Ltd. holds the right to make one-sided amendments to this GTC, which take effect at being published on the website.

The parties note that in case of open dispute, case will be brought to the Township office of Pécs or the Regional Court of Appeal Pécs.

Declaration – sample for termination

This declaration is to be filled and returned only in the notion of issuing a termination or cancellation)

Consignee: INDIVINUM Ltd.

The undersigned declare right to exercise its right to termination or cancellation of purchase in regard to the following products or the following services provided by contract:

  • Date of contract/delivery::
  • Name of consumer(s):
  • Address of consumer (s):
  • Signature of consumer(s): (only in case of printed statement)